Customer Testimonials
Vehicles purchased: 2025 Sante Fe Calligraphy…We couldn’t be more pleased with the hospitality and professionalism shown by the General Manager Mr Fuller and his staff Greg and Jolly at ALM in Florence SC. Mr Fuller in my honest opinion “Bent Over Backwards” to make our buying experience an A+ experience. From the moment we stepped out of our car, we were greeted with a smile, offered lunch, (had a meal for end of month) and shown our new ride. You guys are awesome!!! We also can’t go without mentioning Mr. Fuller’s staff at ALM in Lumberton NC…... Read More Facebook - Jun 1, 2025
They behaved with me in a very special and kind way, without any kind of pressure providing all the answers to my questions and concerns
Pleased with the pertinent customer service provided by this dealership and its crew, they were very friendly throughout the interaction
Good customer service and great work from the members of this department, they were excellent and responded quickly
Thanks for the exceptional performance, the excellent customer service from the entire crew, and the sound advice
Completely satisfied with the assistance and care provided by this dealer and their competent customer service team
They provide a very pleasant and welcoming environment of trust that is established with the customer service personnel when talking, and personalized and competent treatment providing all the necessary information
So I purchased a Santa Fe from ALM. After about two hours of driving it I was getting extreme leg cramps from the seat. I asked Hyundai if I can return the vehicle and they told me I could exchange it for another one. When I got back to Hyundai I was not able to find a vehicle that I was comfortable in due to being tall. Hyundai made me find a vehicle and made me purchase another vehicle instead of doing the right thing and taking it back. So I ended up with a Santa Cruz after the deal ... Read More DealerRater - Nov 23, 2024
Everything all right, customer service representative was good, cordial, attentive, acute in the time and information
Very good customer service from the sales department, especially the way and speed with which they offer options, solutions and answers
Some time ago, on a couple of occasions in the past, i had been interested in buy a used cars, and the experiences had no positive with the sellers, this time i think the interactions has been completely different and fluid
I've always received great service and support a ALM Hyundai no matter what the need is. They are always friendly, genuinely concerned. Eric always delivers excellent customer service. The right combination of an excellent product with excellent customer service! Maintenance plan can't be beat. I have a 2023 Hyundai Tuscan Hybrid and I would buy it all over again!
I took a short view at the stock of this preowned car dealer and had a good experience, even though i don't sure of end up buying a car, the staff taking the time to answer all my questions without any pressure, everything was in order, and the cars were in great condition, i must say that the customer service is good too
Accommodating and effective customer service is a hallmark of their sales department, where i founded that every team member is dedicated to meeting the unique needs of the clients, their staff is trained to listen actively and address concerns promptly, and provide tailored solutions that exceed customer's expectations, a sincerely attention is the better way to make happy any customer
I just wanted to test drive a 2025 Santa Cruz and had the pleasure of Jon Marbury to come out greeting me I was not even going to trade my 2021 Ford ranger but I thought maybe. Mr Jon was so pleasant and very very knowledgeable above this vehicle He was super great as a salesman (and I was not a easy customer) Today, I am driving my new Santa Cruz and would definitely recommend Alm Hyundai in Florence and my salesman Jon Marbury! Great service all around!
The dealer has a wide selection of models, i think this will guarantee me the possibility of making a correct choice among all the options, they communicated with me kindly and quickly, and informed me of all the characteristics of the vehicle, the´re very professional
Great customer service, great attention and everything you want to find in terms of treatment and variety in a car dealership
The customer service team exhibited competence and attentiveness, while the sales representative and dealership maintained a welcoming and accommodating demeanor throughout the entire process of display the vehicle
After a really bad experience at another dealership Joseph Woodberry @ALM went above and beyond to get me into the perfect vehicle! We told him what we were willing to work with and he made it happen! We couldn’t be happier and would recommend him to anyone looking to upgrade! Thank you so much Jo and their new Management team who went above and beyond for us!
Very good, quite good, they showed me a high level of empathy, they've very personalized customer service
Jenna was excellent and very helpful and took time to make sure we went overall features and we where very happy
Ms.Kimberly was a pleasure to work with,she made sure I got exactly what I wanted. Ms Kimberly was very professional and on point, thanks so much I’m so very happy with my truck and your help with my process❤️❤️
Kimberly is AMAZING!! I told her what car I wanted, which was not on the lot yet, and she called me the minute the car arrived. She made sure I got it. Go seee her yalll !!!!
Kimberly is the best sales representative you can ask for ! She listens to what you ask for and makes it happen ! Got us the exact car we wanted from top to bottom , exterior and interior! If you are considering buying a car from here , ask for Kimberly ☺️
Jenna was excellent at helping us get exactly the car our daughter wanted. She is thrilled and the customer service before the sale was amazing. Highly recommend ALM & Jenna. The finances manager and GM were also very helpful!
Firts class attention in everything related to customer service, delighted with the ladies in charge of responding to the requirements
Purchased a 2024 Elantra for my daughter. Mitch was great to work with. Overall great experience all around.
Jenna was very helpful she had a great personality it was a pleasure having her as my salesperson
Kimberly has a wonderful personality. She was very into want I wanted as a customer. On a scale from 1 to 10 she gets a 10 plus. And she kept a smile on her face🙏❤️
Impressive customer service, diverse purchasing options to chose, and prompt, comprehesive responses to all my inquiries
Good customer service, very grateful for the attention they gave me, they have a staff of very competent people didicated to satisfyng the needs of customer requirements
When the client receives a service from a company, customer service is one of the most important aspects to position itself in the market, and this establishment takes care of that detail perfectly. I really liked the quick response and kindness with the one i was treated
Fabulous experience with Kimberly Brown. Very attentive and focused on the customer. Highly recommend Kimberly!
Kimberly made the whole buying experience pleasant. She was very knowledgeable and answered all our questions in a timely manner. Everyone was professional and courteous.
Jenna was friendly, yet professional. She was able to answer all my questions and made the experience very pleasant. She is very knowledgeable about their vehicles, and she was most helpful in educating us on all the new features. I definitely would recommend her to my friends and family.
ALM Hyundai is the best Hyundai dealership I’ve ever worked with. They gave me an incredible deal on a rare specific car that I really had to search for out of state and I’m glad I searched as far as ALM Hyundai because I truly found an amazing dealership. They were always easy to work with and I got the car I wanted at a very great price! ALM Hyundai was always upfront. Never once did they try to push me into anything and never did anyone at ALM try to lie or act suspicious.
My salesman Jolly ... Read More DealerRater - May 13, 2024
Very friendly and super fast and efficient, loved the customer service. Got me into a car super fast
The customer service at this dealer is truly Magnificent, the customer service agents are very friendly an courteous, in addition to receiving all the information about the vehicle very quickly, accompanied by other purchase options, so they were kind enough to invite me immediate to test the car that i liked
Jolly was a big help in my first dealership experience. He found cars in my price range and was very patient. So far I am very happy with my purchase!
I appreciate all of the help I received from Kimberly. She was kind and interested in helping us get the best car for us.
Easy transaction. Jolly was a great salesman and made it super smooth! Will definitely be back.
The finance manager in the salesman that came and talked to me while my other car was in for service I didn't think they would be able to do anything for me but they put me in a most excellent ride as a matter of fact the one that caught my eye in the showroom!
Just bought my 3rd car and got a great deal. Everyone was nice and tried to get us out quickly. I love the car! I bought this car because Jenna was the salesperson. She was wonderful and I trust her.
My family and I have gotten many vehicles from this dealership over the years. We have always been treated with kindness and respect by everyone. I always recommend ALM when someone asks me where to get a car.
Jason is a great guy. He was my salesman. He answered all of my questions. If he didn’t know the answer, he found the answer and got it back to me. It was a great car buying experience.
She was so helpful with my car but experiment. She is such a nice person.
Joe was our salesman,and we loved him.sales manager was also great. We loved everything except them crazy fees they try to force you to get. Although you do not have to get them. You just need to be firm and say no. Absolutely loved the staff!! hated the fees!!
Great experience and always a pleasure working with Kim and newly with Jon! Both great and will make sure you're happy.
They are a good dealership with good customer service. It was somewhat deal to make.
The salesman said what he had to get the sale took advantage of me not knowing South Carolina purchasing. The dealership does not honor what was offered in sale and didn't find out till it was too late. Not I have fines and fees to pay with the city and Alm ignores me and tells me it's my problem.
Great experience. Salespeople don't work on commission, so negotiating is pleasant, and numbers are presented in a straightforward way. No bs add on costs after the deal was made.
Everyone I dealt with was very nice, they were easy to work with and very pleasant overall experience.
Jenna was great and honest. She answered all our questions and had us in and out of the dealership quickly. Highly recommend alm hyundai
Jenna was great. She answered all our questions and did not high pressure us. She got us the best deal quickly.
Excellent customer service answered all questions and worked hard to make sure we were pleased. Our rep was Joseph and I can’t recommend him enough.
Great experience. Knowledgeable staff. It was easy to get information on the vehicle and test drive it. No pressure.
This was my 2nd car purchase from ALM Hyundai of Florence and so far I have had an amazing experience with them and no major problems with my cars! Jolly Perkins is an awesome sales person and will help you any way he can!
The BEST in the Pee Dee. Kim was the best from meeting me outside to me driving off the lot. The entire staff were beyond helpful and showed gratitude to all their customers.
Easy to make an appointment and easy to make a deal. In and out in about 4 hours
Very nice and clean establishment. Very friendly salesman and other staff members. Really great place.
I bought a car from the Florence Dealership on Aug 04 , 2023 . It was a 2019 Cadillac XT5 with a little over 13000 miles on it . They added on about 10000 dollars in add-ons to the deal . The car was totaled on Aug 21 . I have been to the dealership about 10 times to get the add-ons rebated to PNC bank so the GAP INS .will pay their portion and I can get the balance owed paid to PNC . tHEY WILL NOT RESPOND TO ME AND I SUGGEST YOU THINK ABOUT WHO YOU ARE DEALING WITH !
Our experience at ALM Hyundai was very pleasant. Our sales associate, Joseph Woodberry, was very nice and helpful.
Joseph Woodberry was so great in working with me over the phone. All I had to do was show up test drive the vehicle and sign the paperwork. Literally in and out in no time driving my new Santafe home! Great finance manager too! Friendly and so helpful! 5 Star Dealership!!
Thank you Jon!!!
I instantly felt like family from the first phone call, before I ever set foot in the place. Talking to Jon felt like talking to someone I have known for my whole life. He showed so much more than just professionalism, and helped me make the best purchase of my life.
I came with the thought I was getting a new Sonata, and when he saw my curiosity towards the Kona he helped me prioritize what works best with everything I wanted, as well as remaining under my budget. His knowledge of the products and services made ... Read More DealerRater - Dec 16, 2023
Hands down the nicest salesman I’ve had the pleasure of dealing with. No pressure on any purchases and make the buying experience a breeze. Mr. Jolly is a true professional. Highly recommend requesting him if you stop in for a visit.
Everyone was so nice and friendly wasn't aggressive in sales at all let you decide for yourself on what you wanted to buy
Chris was a great dealer! He was super nice and educated on the vehicle he was selling me!
Kimberly was so wonderful, she made my entire experience, great, and funny… Totally opposite of the nerves someone feels when buying a new automobile. She was very knowledgeable and informative. Thank you so much soul sister!
Great customer service from Mr. Jon.. He was able to help us find the car that we are really need in a price we can afford..Thumbs up to this guy and to ALM.
Jenna was very helpful in explaining all the features of the car we were looking at!
Great salesperson. Got me in what I wanted, exactly the way I wanted it. Everything was fast and smooth. Great communication.
Jenna was great to work with and made my experience so easy. I would recommend her to anyone looking for a Hyundai vehicle.
Very easy to work with. No haggle with pricing. Very attentive. Great experience overall. Happy with my purchase
Adam Smallwood was a wonderful man to work with he was very knowledgeable he went above and beyond what he was supposed to do he worked all day till 8:00 that night then he drove the vehicle to our house which is located Sumter South Carolina but that is called service alm of Florence might find it in their best interest to keep that man don't let him go anywhere he is one xxxx good salesman and any car dealership would be very proud to get him
1. ALM Hyundai listed a 2015 Hyundai Genesis on cars.com for $15,995, but when I offered immediate cash they refused to sell it for less than $20,200. How can they get away with listing a price on cars.com that they refuse to sell for??? 2. When I requested they remove two bogus addendums totaling $3,000 from their pricing, the salesman did not respond to an email or a text, hung up on me twice when I called, and the sales manager never returned my call. How can they get away with treating customers this way???
The listed price is not the price advertised. They had a motor trend fee like 3000 and tried to justify it as it went through their shop for a 3 month 7500 mill warranty. Also paint and fabrics protection to protect the fabric and paint. I’m not sure about all of the extra charges. Might want to get pricing up front before engaging in negotiations.
Service Department Has Bad Service And Broke So Many Ethical Standards When It Comes To Servicing Their Customers. I’ve Been Going Back And Forth With ALM Of Hyundai Dealership About An Oil Leak On My Car Since December 2022 . I Paid For The Service In Order To Get It Fix By Replacing The Valve Gasket , Oil Pan, And Some Other Minor Issues ; Just To Find Out In Less Than A Month (January) It Was Still Leaking Oil . The Dealership Had 3 Different Chances To Look At My Car And Fix The Problem But They Kept Saying It Wasn’t Leaking Oil ... Read More DealerRater - Jul 30, 2023
The people here are very prompt and very approachable. We were able to get the car we want the same day we visited with no hustle.
I was sold a vehicle that shouldn't have even been on the road. After a week I started having transmission and electrical issues. I took it into my mechanic and also found out the my fob that was provided wasn't even for the vehicle and had to purchase a new one for $475. I eventually ended up having a major oil leak, which left the vehicle inoperable. All of this happened within 6 months of purchase. The dealership was unwilling to assist me with getting this resolved and into a safe vehicle. I now have a voluntary repo and a ... Read More DealerRater - Jun 18, 2023
Kim is amazing, she made the whole experience better than I could have imagined. I am so glad I came today and met her and the rest of the team... I will be recommending this place and Kim in particular to everyone that is in the market for a new or used car. Thanks for a perfect experience...
Tried to pay cash and the price out the door was more than $5k over the listed price. Reported for deceptive advertising.
If you are looking for hi-pressure sales tactics this is your place. Went in for a test drive and was told immediately someone else was looking at the same vehicle. Also told since we got there first we would have first opportunity to purchase. Unfortunately Mr Jolly was not honest in His remarks and the vehicle was sold to someone else before my salesman could even get me a price. Wasted a 2 hour round trip being told the vehicle was available for purchase the day before with no mention of other interest. Don’t be fooled by these folks. They ... Read More DealerRater - Apr 25, 2023
We were very pleased with the service we received by Marshawn and the whole ALM team.
Listed prices are a bait and switch. Huge markup on all vehicles. While this is still happening, it's no longer everywhere. Do not trust quoted/web prices. Kimberly was a great sales person. Very responsive and informative. Even when she didn't know something off the top of her head, she found out and called me back as soon as possible.
I have a 2020 Santa fe with 10,990 miles on it. took to dealer on 10/26/22, with 10,031 milles for service. I was there the week before and at that time I was advised it could be a $139 diag. fee if rats had eaten my wires. Before I took the car back a week later for scheduled service I Bore scoped the engine wires, and informed them of that just in case they said the wire's were eaten. I also informed them I don't reside in a garbage dump. Here is what they told me I HAD TOO MANY AFTER MARKET ATTACHEMENTS ... Read More DealerRater - Feb 4, 2023
Very happy with this dealership would recommend them to anyone from sales finance and service
Do not go to this dealership to buy a car. I just purchased a used car from them. Car had 2000 miles on it and had a prior issue with the navigation / safety computer. They assured me had been replaced and was working. The salesman Jon emailed me the car still had 45 months or 58k miles on the factory warranty. I live in a different state. I took delivery of the car and within two minutes of starting it and trying to activate the navigation the computer failed -- it clearly was not working. They advised me to take it to ... Read More DealerRater - Jan 19, 2023
Thank you to the GM Ken Myers, the Customer Service Representative Eve, and Joey from Service. These 3 have worked their xxxxx off to make up for what could have been prevented. Mistakes happen, but I am glad to see that These 3 stand by their word in order to help my car buying experience!
Jenna is super easy to work with. My family has bought all our vehicles from her and she is very outgoing!
In April 2022, I purchased a 2016 VW Jetta from ALM Hyundai. I noted on the Carfax that there had been a mileage discrepancy with an auto auction seller, but I presumed the car had 53k miles (odometer reading), not 35k miles based on the history, and went ahead with the purchase. It is now late December, and the car still has not been registered in North Carolina (I live just outside Wilmington), and as nice as the staff has been, I have not received a straight answer, or as the say "the truth, the whole truth, and nothing but the ... Read More DealerRater - Dec 22, 2022
Edit: I got my car back after 6+ months. The engine that was replaced here CAUGHT FIRE while I was driving within 48 hours of picking it up. Not a small fire. Like 8 ft flames, car totaled, firemen shutting down the street FIRE. And shocker: ALM hasn’t called me back to try to make this right. Guess I’ll have to handle this on my own also.
Good luck getting a call or e-mail back, let alone your vehicle. It has been almost 6 months and even Hyundai corporate is having a hard time getting calls back. When we do get any ... Read More DealerRater - Nov 27, 2022
I bought a Palisade limited 2023 in August 2022. The car came with some paint damage. The salesman told me not to worry because that was covered by the package I had paid over 3 thousand dollars. After a month the salesman gave me an appointment. When I go there the person who works with the paint is not there. Eve gives me a second appointment and again the person of the appointment was not there. Eve gave me contact with a company outside the dealer with whom I have not been able to make an appointment. Now she never answers the call. ... Read More DealerRater - Nov 23, 2022
I am posting this to make other potential customers aware to be careful when submitting payment information to this dealer. I placed a deposit on a new car with a credit card. Some weeks later my credit card began being used for fraudulent charges. At first is was some small charges from "ALM Newnan" in Georgia. Then I started to see larger charges at stores & restaurants. Knowing this was not valid I called and emailed the sales manager asking how this could happen and to contact me on what they found. It's been over 4 weeks and ... Read More DealerRater - Nov 21, 2022
Best Dealership In Florence! Kimberly Made My Car-Buying Experience A Great One. She Was Able To Get Me Exactly What I Was Looking For, Her And The Hyundai Team Were Amazing! Would Highly Recommend To Anyone.
Drove from GA to specifically work with this team! So grateful for my experience and absolutely love love my 2023 Hyundai palisade!!
My 2017 Tucson has been at ALM since the first week of April due to an engine recall. Obviously it’s not their fault that my engine has a recall, I didn’t even buy it from this specific dealership. However, over the past 6 months of not having my vehicle, I’ve gotten run around through multiple service advisors & been told numerous different things.
They told me 1 person was in front of me for the engine back in May…
A month or so ago, the service manager told us that they were ordering the engine (even though a service advisor ... Read More DealerRater - Sep 21, 2022
Honestly a great experience overall. Kimberly did a great job getting me the deal I needed to get the car I wanted, and the finance dept was incredibly helpful in explaining all of the great deals that the company has to offer. First company to actually keep my business when it comes to vehicles and look forward to dealing with them in the future!
Do your homework. Jolly of the internet department wanted to charge me $40,000 for a $33680 2022 Hyundai Tucson leftover. These dealers should understand a lot of customers will remember these tactics.
ALM was covered in cars when we arrived. Drove a used car, didn’t care for it. Saw a new one that I had researched but due to the extremely crowded lot, the easiest to access was inside the showroom. Several people there helped get it outside and I tested it and liked it (2022 Hyundai Tucson- highly rated by Consumer reports, Motor Trend and Car &Driver). We couldn’t come to terms at first but Jenna stuck with me and we worked it out. She drove the car and papers to me -40 miles away- and drove my trade ... Read More DealerRater - Jun 12, 2022
Quick and easy! Test drove the car I was interested in and was wrote up and approved within an hour!